FAQ

Orders placed before 4:00 pm Eastern Time, Monday–Friday, ship the same business day. Orders placed at or after the cutoff, on weekends, or on holidays ship the next business day. Delivery typically takes 2–4 business days after dispatch within the contiguous United States. You’ll receive a tracking number once your order ships.

Yes. Standard shipping is free for orders of $99 USD or more and $9.99 USD for orders under $99 USD within the contiguous United States. This excludes Alaska, Hawaii, Puerto Rico, and other U.S. territories.

Absolutely! Once your order ships, we’ll send you a tracking number so you can follow your rug’s journey to your home.

Our standard shipping is available within the U.S., but we do offer shipping to Canada upon request and for an additional fee based on the shipping quote. To receive a quote and details on any applicable customs or duty charges, please email orders@abanirugs.com with the SKU, quantity, and shipping address, and our team will provide you with the necessary information.

You can track your order by logging into your account or using the tracking number sent to your email once your order ships.

Request a return within 30 days of delivery for an eligible item. For change-of-mind returns, rugs must be unused and in their original packaging. Start with the guest return form.

You pay return shipping if you change your mind. If your item arrives damaged, defective, or incorrect, email cs@abanirugs.com before sending it back. Abani covers return shipping when a return is needed because of damage, a defect, or a shipping error.

For help exchanging an item for a different size or style, email cs@abanirugs.com with your order number and what you’d like instead.

Yes! All of our rugs are OEKO-TEX certified, meaning they’re tested for harmful substances and safe for your home.

Most of our rugs can be vacuumed regularly and spot-cleaned with mild detergent. For deeper cleaning, professional rug cleaning is recommended.